Returns & Exchanges
At Maelove, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 100-day money-back guarantee for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to begin the process within 100 days of purchase.
Print Your Label
Follow the prompts to select the items you wish to return and download your prepaid shipping label provided by our support team.
Package Your Items
Securely pack the products in their original packaging or a sturdy box and attach the prepaid shipping label to the outside.
Receive Your Refund
Once your return is received at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing